Frequently Asked Questions

Frequently Asked Questions2021-08-12T17:06:42+00:00

Below You’ll Find Answers To The Questions We Get Asked Most About Our Overseas Removals Policy

Who are the Insurers on the Scheme?2021-08-12T17:06:31+00:00

Aviva Insurance Ltd

How long has the Scheme been established?2021-09-07T10:43:06+00:00

Over 20 years (incepted in 2000)

Is it a residence-to-residence cover?2021-08-12T17:05:30+00:00


Is there any storage included?2021-08-12T17:05:01+00:00

After the goods have left the residence, cover is provided for up to 30 days prior to the goods being shipped, and up to 90 days at destination, prior to the goods being delivered. Periods in excess of these, can be added to the policy at an additional premium.

Is it a standard “All Risks” cover?2021-08-12T17:04:14+00:00

The cover is all risks of physical loss or damage, but is extended to include Mould and Mildew, and Electrical and Mechanical Derangement on all electrical appliances less than 5 years old.

Is it a worldwide Scheme?2021-08-12T17:03:17+00:00

Cover is provided on shipments which are moving to or from the UK.

Are there any Excluded Territories?2021-08-12T17:02:36+00:00

We can cover shipments to or from most places in the World, however, at the moment, we are unable to quote shipments to or from the Middle East and Africa (excluding South Africa)

Are there any type of shipments that are not covered under the Scheme?2021-08-12T17:01:47+00:00

We are unable to provide cover on shipments of Motor Vehicles or shipments valued in excess of £150,000.

Are General Average and Salvage Charges included in the cover?2021-08-12T17:00:39+00:00


How do I value my shipment for insurance purposes?2021-08-12T17:00:06+00:00

The basis of valuation is as new replacement value at destination.
The only exception to this are Antiques and Artwork, which should be valued at current market value.