If you need to make a claim, we’re here to guide you through the claims journey and help you get back to where you were as quickly and smoothly as possible.
We are available to answer many of the questions you are likely to have, please contact your usual contact at the business, or in the case of an emergency please see emergency claims support below.
For overseas removal claims
All claims under the scheme are now handled by PCL claims limited.
PCL are a specialist marine insurance claims company, and are used by Aviva across their extensive marine cargo and removals insurance portfolio.
Once your shipment has arrived at your new home, you are given 7 days to thoroughly check for any damages or goods missing, and advise PCL of your intention to make a claim.
PCL’s contact details and the full claims procedure are on page 8 of the Aviva policy document, which can be found in the document library.
If you have any queries please do not hesitate to contact us on 0151 236 4568 and ask for Ian.
For all other claims
Do you have your policy documents?
Your policy documents have all the contact details you’ll need to get in touch with your insurer. If something happens, it’s best to contact them as soon as you can so they can offer immediate support.
Most policies have a time limit for reporting a claim, so letting your insurer know promptly will help avoid any delays.
Emergency claims support
If you require claims support out of hours, your insurer will usually have an emergency service available. Your policy documents will contain these contact details.
If you do not have your policy documents, please get in touch.
You can get in touch with your usual contact or call us on +44 (0)151 236 4568
You can also send us an email.
